Maintenance
Storage and handling
NovoPen® 4 is a precision tool and should be handled with care. Avoid situations where your NovoPen® 4 can be damaged and keep it in the case whenever possible. You can also keep spare Penfill® and NovoFine® needles in the case.
Please read the leaflet in the Penfill® pack for details on how to store the cartridges and how long to keep them.
Your NovoPen® 4 is tough but could still get damaged, so handle it with care and protect it against dust and dirt when it is not in its case.
Cleaning
You can clean your NovoPen® 4 by wiping it with cotton wool moistened with ethyl or isopropyl alcohol. Do not soak NovoPen® 4 with alcohol, wash or lubricate it, as this could damage the mechanism. Clean off dirt and dust with a soft brush.
Things to remember
Never try to repair a faulty NovoPen® 4.
NovoPen® 4 must only be used in the way described in its instruction manual. We will not be responsible for any problems you have with the equipment if you have not followed the instruction manual.
Replacement of a faulty NovoPen® 4
Please contact your local health care professional if you experience problems with your NovoPen® 4.
All faulty pens will be inspected by Novo Nordisk to ensure high quality standards are maintained.
